VoIP is an acronym for Voice over Internet Protocol which sounds complicated. It’s actually a very simple and cost friendly process. VoIP is a category of hardware and software that enables individuals to use the internet as the means of transmission for telephone calls. In return you no longer need to have a traditional telephone provider.
What is VoIP:
Voice over IP converts your voice or live video into a digital signal and sends it over the internet. On the receiving end, the digital data is uncompressed into the sound or video that you hear or see through the device of your choosing. As long as you have a high-speed internet connection, which includes a router and modem, you are ready to use a VoIP.
Because it is powered by your internet it works even better than your traditional landline phone because it offers many more features than what analog phone service could ever provide.
Since VoIP signals run via internet, your data is stored securely in the cloud. Even though you may not have known, you have most likely already used the cloud. Cloud storage involves saving data on hardware in a remote physical location, which can be accessed from any device via the internet. Typically clients will send their data to the cloud for safe keeping. Dropbox, which lets users store and share files, is a good example. Cloud storage systems generally encompass hundreds of data servers linked together but the simplest system might involve just one.
Why businesses are choosing VoIP:
There are many reasons that VoIP has become so popular. One of those reasons being it's flexibility and ease of use. Companies are now being able to combine their cell phone, laptop, tablet, and deskphone to be used on the same number/extension. Another top reason that VoIP has become so popular is a reason that will resognate with anyone: saving money. You probably already pay for internet service regardless of which phone system you use. Have you noticed the difference in your home phone versus business phone bills? That's because traditional phone providers think that just because you own a business that you should have to pay more. I'm here to tell you, that is the furthest thing from the truth and you are throwing away money.
Top VoIP Features:
Unlimited Calling – Call any phone in the United States and Canada as much as you want. No minutes to track. Instant savings.
Online Faxing – Send and receive unlimited faxes, just like email. No hardware or wires. Faxing is finally easy and straightforward.
Auto Attendant – Greet callers instantly when they call and direct them to the right person. Give your company an excellent first impression from the moment they call.
Call Queues – Handle calls when your team is busy. Callers wait in line for the next agent. You and your customers will love it.
HD Voice Quality – Get superior sounding phone calls. The g.722 codec is engineered to eliminate annoying static for vibrant conversations.
Conference Lines – Use a dedicated conference line for meetings with up to nine participants. Meet, moderate, and record in HD.
Voicemail-to-Email – Get voicemail messages delivered to your inbox. Listen to voicemails and respond through your email.
Smartphone App – Answer business calls from on the go. Never miss an important call again. It’s available free for iOS and Android devices.
Real-Time Presence – See who’s available to receive calls and chat messages. Live status updates are accurate and straightforward.
Team Collaboration – Chat with your team on one system. Flawless video and screen sharing enables you to get work done faster.
Text Messaging (SMS) – Send and receive text messages with customers. Perfect for quick updates and appointment reminders.
CRM Integrations – Optional integration you can use with your current CRM. Boost productivity with a deeply integrated workflow.
Flexible Transfers -- Transfer your call to any extension or device, in or out of the office.
Number Porting -- Bring your current phone number with you
Although this is an extensive list of features being able to list them all would be far too long for a blog such as this.
Selecting the Right VoIP Phone System
We realize that every business has different needs when it comes to communication. Partnering with a trustworthy provider ensures a reliable setup and a pleasant experience.
To select the best VoIP phone system, consider the following factors in your decision:
Initial and monthly costs
Reliability and uptime
Availability and quality of customer service
Longevity and reputation of the company
Ease of use of the products and services
Customer reviews and case studies